Frequently Asked Questions?
We're your favourite choice to turn your favourite photos into eternal wearable memories.
All of our designs are handmade and revised by our customers to meet perfection.
1- Once you've placed your order, our artists start creating your eternal memory.
2- In 2 to 4 days you can see a preview of your design via e-mail and ask for unlimited revision
3- Then it takes 1 to 3 days to produce your product and send it to your home
Simples as that, it just takes 3 steps to get your best hoodie with you!
Want your hoodie faster?
- Get Express Shipping at checkout
- Use the "First Row" option to get your design faster than everybody, you'll be the most important customer of PixWear
Our consultants are available via email and live chat 24/7 so you can expect to receive a reply within 24 hours.
Email help@thepixwear.com and we’ll get back to you as soon as we can.
To start a live chat with our comfort consultants, tap the speech bubble icon at the bottom left of your screen.
If you’re located in the US, standard shipping is free on all orders over $50. For orders under $50, standard shipping is $9.99.
Multiple shipping options (including express or expedited shipping) are available at check out.
Sure you can! If your order was placed less than 1 day ago, you can update your delivery address, email, or other personal details. Simply reach out to us at help@thepixwear.com and enter your email address and order number to make these changes.
Our dedicated comfort consultants will investigate your request.
Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our best to help you.
*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.
Unfortunately you can't, once your order is placed we offer unlimited design revision until it meet perfectly all our customers wants & needs.
Due we offer custom design products, we do not offer refund, check it out on our Refund Policy.
Although DHL Global quote us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your order tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with DHL Global.
*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.
Yes, you can! You can ship our products as gifts for someone lucky when you enter the address of the them in the ‘shipping’ address and your address as the ‘billing’ address.
*Please note: As we use external fulfilment partners, we are unable to include gift messages in the package - we're sorry!
To meet your needs, we offer 100% satisfaction guarantee.
With our unlimited design revision protocol, we only ship your order when our design match perfectly your requirements.
We currently ship only for the Us.
All of our payments are made only in US dollar.
Simply go to the checkout, and on the first page, you’ll see a box that reads ‘discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.
*Please note: Only one discount code can be applied per order. If you plan to purchase multiple items with multiple discount codes, we suggest you place separate orders. Some discounts are pre-applied via the strikethrough price on the product page.